Privacy Policy for Elle Grooms

Last Updated: August 30, 2025

At Elle Grooms, located in Melbourne, Australia, we are committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our services, or interact with our website or online booking system. By engaging with Elle Grooms, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you book an appointment, contact us, or use our services, we may collect your name, email address, phone number, and address.

  • Pet Information: Details about your pet, such as their name, breed, age, and grooming preferences or medical needs, to provide tailored services.

  • Payment Information: Credit card details or other payment information for processing service payments, handled securely through trusted third-party payment processors.

  • Website Usage Data: If you visit our website, we may collect non-identifying information such as IP addresses, browser type, and pages visited, often through cookies or similar technologies, with your consent where required.

2. How We Use Your Information

We use your information to:

  • Schedule and manage grooming appointments.

  • Provide and personalize our grooming services for your pet.

  • Process payments securely.

  • Communicate with you about appointments, promotions, or updates (with your consent where required under the Spam Act 2003).

  • Improve our services and website functionality.

  • Comply with legal obligations under Australian law.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following cases:

  • Service Providers: With trusted third parties who assist us in operating our business, such as payment processors or booking system providers, who are required to comply with Australian privacy laws.

  • Legal Requirements: If required by law, such as to comply with a court order, subpoena, or other legal process under Australian regulations.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity, subject to privacy protections.

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information, including secure data storage, encrypted payment processing, and compliance with industry standards. However, no system is completely secure, and we cannot guarantee absolute security of your data.

5. Your Rights and Choices

Under the Australian Privacy Principles, you have rights regarding your personal information, including:

  • Access and Correction: You may request access to or correction of your personal information by contacting us. We will respond within a reasonable period, typically within 30 days.

  • Marketing Communications: You may opt out of receiving promotional emails or messages by following the unsubscribe instructions or contacting us, in line with the Spam Act 2003.

  • Cookies: You can manage cookie preferences through your browser settings or by declining non-essential cookies on our website.

  • Complaints: If you have concerns about how we handle your information, you may contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Third-Party Links

Our website or communications may include links to third-party sites, such as payment processors or social media platforms. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

7. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

8. International Data Transfers

As a Melbourne-based business, we primarily store and process your information within Australia. If we transfer your information overseas (e.g., to cloud service providers), we will ensure compliance with the APPs, including taking reasonable steps to ensure the overseas recipient handles your information in accordance with Australian privacy laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain booking and payment records for tax or legal compliance purposes, typically for 7 years under Australian regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised. Your continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or have a privacy-related concern, please contact us at:

Elle Grooms
Email: elle.grooms.pets@gmail.com
Phone: 0478603396
Address: 62 Garnsworthy Street, Springvale. 3171, VIC, Australia.

You may also contact the Office of the Australian Information Commissioner (OAIC) for further assistance:
Website: www.oaic.gov.au\
Phone: 1300 363 992

Thank you for choosing Elle Grooms for your pet’s grooming needs. We are committed to keeping your information safe and secure.